User Satisfaction Survey on Covid-19 Management in Jenderal Soedirman University, Purwokerto, Indonesia

Eri Wahyuningsih¹, Dyah Susanti², Dody Novrial³, Zaenuri Syamsu Hidayat⁴

¹Fakultas Ilmu-ilmu Kesehatan, Universitas Jenderal Soedirman

²Fakultas Pertanian, Univeristas Jenderal Soedirman

^3,4Fakultas Kedokteran, Universitas Jenderal Soedirman

Corresponding author:

Eri Wahyuningsih

Kampus Kesehatan Masyarakat Jl. Dr. Soeparno Karangwangkal, Purwokerto

+628122676542

eri.wahyuningsih@unsoed.ac.id

ABSTRACT

Introduction

Management for Covid-19 pandemic in Jenderal Soedirman University since September is carried out by the New Normal Order Adaptation Assistance Team (TP ATNB/AKB). The main task of this team is managing cases of Covid-19 among civitas academica inthis university. The team has been working for more than 6 months. It is necessary to assess the performance of services from TP ATNB/AKB in ​​order to obtain an evaluation with indicators of user satisfaction through this surveys.

Method

This survey is conducting under the guidelines set out in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 (Permen PAN RB 14/2017). The population is the entire Unsoed academic community who have received services from the Unsoed ATNB TP in the July - December period as many as 520 people. The number of samples is determined based on the sample table from Krejcie and Morgan which is recommended in the Ministerial Regulation of PAN RB 14/2017, which is 240 people. The research instrument uses standard instruments that have been stipulated in the Ministerial Regulation of PAN RB 14/2017.

Result

Resarch is undergoing and expected to be completed on August 2021. Data analysis will be following.

Conclusion

The results of this survey will serve as a performance evaluation and are expected to be used to improve service quality.

Keywords