DEVELOPING THE MATURITY FRAMEWORK ON E-GOVERNMENT

FOR HEALTH SERVICES

Siti Nurhayati¹, Nurul Hidayat²

¹Public Health Department Faculty of Health Sciences Jenderal Soedirman University, Indonesia

² Department of informatics engineering  Faculty of Engineering Jenderal Soedirman University, Indonesia

Corresponding Author: 085726464747 (siti.nurhayati@unsoed.ac.id)

ABSTRACT

Background: To provide optimum benefits, e-Government should reach a mature condition. E-Government maturity indicator can be investigated through three aspects consisting of input (readiness), process, and output. Input (readiness) aspect observes assets or resources invested or used to obtain results. Process aspect observes efficiency  or productivity. Output aspect evaluates either financial or non-financial results from the implementation of e-government.

Purpose: This research aimed to develop the maturity framework of e-Government for health services.

Method: This qualitative research used the primary data collected through interviews. The research location was in Health Offices in Banyumas and Cilacap Regency, Central Java Province. The research Informants were Health Office Heads, planning sub-section heads, Health Resource Section Heads, Health and Information System Human Resource Section Heads and Staffs as well as Public Health Center Heads. The observation on input (readiness) aspect used PeGI (e-Government rankings in Indonesia), process aspect used COBIT 5, and output aspect referred to indicators proposed by Janssen.

Results: The interviews conducted on indicators of input – process – output aspect showed that there were indicators which can be used to figure out the e-government maturity for health services, such as technical quality, software quality, architecture and interface quality, IT vendor quality, IT support and IT department quality, workflow support quality, IT outcome quality, IT cost and user satisfaction.

Conclusion: developing the maturity framework aimed to benchmark e-Government in determining the appropriate strategies and steps to develop e-Government and reach its mature condition; improving the occurring gaps and enhancing the management to obtain the optimum results from the implementation of e-Government. In the context of IT governance, IT benchmarking is greatly essential for health service institutions.

Keywords: maturity framework, E-Government, health service