UNSOED Conferences, ICMA2019

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PATIENTS’ WILLINGNESS TO PAY FOR PHARMACIST-PROVIDED DIABETES MANAGEMENT SERVICE IN INDONESIA
Nia Kurnia Sholihat, Icmi Ahitarani, Nur Laili Zuhriyyah

Last modified: 2019-10-17

Abstract


Objective: To determine how much patients would be willing to pay for pharmacist-provided diabetes management service in community health centers and the relationship between willingness to pay (WTP) and patients’ perceptions of pharmacist abilities and patients’ characteristics.

Methods: A convenient sample of 210 diabetic patients were recruited in eight community health centers in Banyumas Regency, Indonesia. A self-completed questionnaire was used to collect the patient’s characteristics and the patient’s perception of pharmacist abilities. They were then presented with a scenario of pharmacist providing diabetes management service, including 30 minutes counseling and home pharmacy care. The WTP was assessed using payment scale method. Descriptive and correlation statistical techniques were used to analyze data.

Results: Of 210 patients completed the surveys, 77.1% were female, aged between 51 and 70 years, 62.4% were unemployment, 64.8% earned less than 1,750,000 IDR (123.41 USD) per month, and 84.8% had a positive perception of pharmacist abilities with a mean score 2.91 (SD=0.382). The WTP analysis showed that 89.5% of patients were willing to pay, with the mean amount of WTP was 32,101 IDR (2.26 USD), and median was 20,000 IDR (1.41 USD). The WTP amount correlated significantly with income (p=0.002, r=0210) and patients’ perception (p=0.006, r=0.187).

Conclusions: This study demonstrated that most patients valued the pharmacist-provided diabetes management service, and will be a good indication of pharmacist to expand their roles if they can convince their competencies.

Keywords: willingness to pay, pharmacy service, diabetes, chronic disease management